Pixelberry ("we," "our," or "the Company") is committed to protecting your personal information in connection with the operation of the Poopie Mate service ("Service"). We comply with applicable privacy laws and regulations.
The following information may be collected when you use the Service:
We retain personal information until you delete your account or submit a deletion request. When account deletion is completed, we delete the account and related data from our service database.
However, information required by applicable law, minimal information needed for dispute handling, and customer support records may be retained for the necessary period and then deleted. Information that remains temporarily in backups or system logs is access-restricted and deleted or anonymized within 30 days.
We do not share your personal information with third parties, except in the following circumstances:
We use the following service providers or external services to operate the Service:
You may exercise the following rights at any time:
You can delete your Poopie Mate account and related data using the following methods:
When you delete your account, we delete service data including your service profile connected to your social login account, pet information and photos, poop, pee, and walk records, family connections and invitations, notification settings, location coordinates, walk safety profile, push notification tokens, and notification history.
Information required by law, minimal information needed for dispute handling, and customer support records may be retained for the necessary period. Information that remains in backups or system logs is deleted or anonymized within 30 days.
If you want to delete only some data without deleting your account, you can delete individual poop, pee, and walk records in the Records screen, or contact jin@pixelberry.io for additional deletion or correction requests.
Location information is used to check walk weather, calculate walk safety, and provide weather-based alerts. If you grant location permission, your current location coordinates may be sent to a weather lookup API and may be stored in our service database to provide server-based alerts. You can still use core features such as potty logging and family sharing without granting location permission.
For any questions, complaints, or requests regarding your personal information, please contact us at the email above and we will respond promptly.
If this policy is updated, we will notify you via an in-app notice or on this page before the changes take effect.